Position Purpose:
The Service Technician is required to support all Technical Service Functions in the Eastern Cape and bordering provinces. This will include but not be limited to fault-finding/troubleshooting & repairs on all company equipment. Maintaining strong customer relations is essential. High efficiency is required in call-out turnaround times and in completing technical assessments, services & repairs to improve customer satisfaction and maximize customer retention.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and/or ability required.
- Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
- Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service-related queries.
- Maintain and develop relationships with existing customers.
- Service & repair company equipment to full working capacity.
- Plan and execute all service backorders.
- Schedule and attend service callouts.
- Fill in and complete job cards for any service repairs, warranties, or labour jobs completed.
- Provide in-service training and product education on all products in the market.
- Promote extended warranties, service level agreements, and planned preventative maintenance plans.
- Keep a strong follow-up on all open quotes.
- Keep up to date with company product knowledge.
- Data capturing and record keeping of assessments.
- Accurately diagnose and troubleshoot technical issues in a timely manner.
- Maintain high levels of service and technical support to all customers.
- Adequate stock control management for planned repairs and services.
- Complete warranty repairs and provide inspection reports to QRC.
- Complete field actions as required by the quality team.
- Maintain and follow up on warranty processes and procedures for all intended repairs.
- Assist with service-related queries at hospitals and customer sites.
- Assist with in-house service-related queries and requirements.
- Service & repair equipment to meet customer expectations.
- Maintain company vehicle in good condition.
- Keep daily records on vehicle mileage and route planners.
- Adhere to safety protocols and quality standards on all company products.
Qualification (Knowledge, Skills and Abilities):
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Aftersales knowledge, strong technical and mechanical mindset.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB) and PDP would be an advantage.
- Ability to work independently. Excellent time management skills.
- Customer service oriented.
- Available to work outside of normal office hours, as per customer requirements. Ad hoc travel and visits to regional provinces.
Skills and Attributes:
- Energetic.
- Solid business acumen.
- Planning and prioritizing of tasks.
- Punctual.
#J-18808-Ljbffr
