We are looking for a Senior NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech company that finds itself in the telecommunications space.
At ikeja, we believe in providing more than just a quality wireless internet solution – we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.
Key Responsibilities
Field Teams:
- Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.
PRTG Monitoring:
- Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
- Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
- Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
- Update PRTG with missing or incorrect sector details.
Escalations:
- Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
- Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.
APEX Support:
- Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.
Nodes:
- Alert on nodes experiencing low capacity or high client saturation.
- Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
- Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.
Experience:
- 3-4 years in a NOC role and a network qualification.
- Experience with Ubiquiti, Cambium, or related wireless vendors.
- Good understanding of IP networking, basic dynamic routing protocols, and ISP design networks.
- Basic understanding of PtMP wireless technologies, 5GHz, and 2GHz applications.
Network Topology:
- Thorough understanding of the entire network topology, including access and core networks.
- Awareness of the impact of failures across link capacity, upstream, and downstream nodes.
Escalation Management:
- Ability to handle escalations in the absence of the NOC Manager.
- Proficiency in managing infrastructure team escalations and responses.
Node Failures:
- Quick detection of node failures and ability to provide a detailed explanation of the impact and cause.
Network Proficiency:
- In-depth knowledge of standard network practices at the CCNP level of networking.
A successful Senior Network Engineer should possess these skills and competencies to effectively manage and optimize the network infrastructure at a Tier 4 level.
Why Join Us?
- At ikeja, we’re more than just a company - we’re on a mission to bridge the digital divide and unlock the potential of underserved communities. We’re looking for passionate individuals who share our vision and are eager to help us achieve it.
- If this sounds like the opportunity you’ve been waiting for, apply now to join our team and make a meaningful impact!
- The opportunity to grow both in your personal and professional capacity.
- Free ikeja internet at your home! (If you are in a coverage area) after successfully passing probation period.
- Health insurance and provident fund.
- Access to an online wellness platform, providing free and confidential support from licensed therapists.
How to apply:
To apply for this role, please submit a resume outlining your experience and qualifications as part of this process.
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