Job Description
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Mbombela, South Africa. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.
- Assist the Front Office Manager in overseeing daily front desk operations and guest services
- Lead, train, and motivate front office staff to maintain high standards of customer service
- Handle guest inquiries, complaints, and special requests in a professional and timely manner
- Manage guest check-ins, check-outs, and reservations efficiently
- Ensure accurate and timely completion of administrative tasks, including reports and schedules
- Collaborate with other departments to address guest needs and resolve issues
- Implement and maintain front office policies and procedures
- Assist in managing the front office budget and controlling expenses
- Monitor and improve front office performance metrics
- Participate in the development and implementation of new service initiatives
Qualifications
- Proven experience in front office operations or hotel management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Outstanding problem-solving and decision-making capabilities
- Proficiency in hotel management software and systems
- Customer service-oriented with a passion for delivering exceptional guest experiences
- Detail-oriented with strong organizational skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Bachelor's degree in Hospitality Management or related field preferred
- In-depth knowledge of hotel operations and front office procedures
- Multilingual skills are advantageous
- Adaptability and ability to thrive in a fast-paced environment
