Business unit, Department, Reporting
| Business Unit | CPS |
| Department | EIS |
| Reports to | Ops Mngr: WGS,Citrix,File,Prt, Term Serv |
| Job Grade/Level | OP1 |
Core Description
To support customer technical solutions and provides general technical support on customer systems. Support Wintel solutions, including work groups services i.e., File and print, this includes oversight of the evaluation, building and support of these solutions to transform IT and realise the digitalisation journey for our clients.
Key Deliverables / Primary Functions
- Coordination of the running and maintenance of Wintel solutions and infrastructure in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Provide input Develop and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to customer.
- Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Coordinate the identification and mitigation of strategic risk within File and Print team
- Collaborate and optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers, and vendors to create market dominance.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Drive a proactive culture to reduce common causes of operational problems
Core Functional Skills & Capabilities
System Administration
Troubleshooting
Problem solving
Customer Service
Analytical Skills
Core Behavioural Competencies
Culture Match
Job Match
Following instructions & procedures
Deciding & Initiating Action
Working with people
Delivering Results & Meeting customer expectations
Applying expertise & Technology
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
2 years’ experience in Wintel solutions file and print
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
| Level of Engagement | Operational / Management |
| Span of Control | 0 |
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
