We are looking for an enthusiastic reservations consultant to join our strong and efficient reservations team. The position will be in our reservation department based at Head Office in Pretoria. Key areas of responsibilities: Creating and achieving a desired service level to both customers and lodge operations Maximizing occupancies by filling empty room gaps Liaising with and preparation for guests to enhance their experience at Kapama Accurately managing bookings from initial enquiry to booking confirmation and payment Receive and give feedback on telephonic, electronic and written enquiries Professional and presentable at all times Be courteous at all times, even if the client appears to be in the wrong. Regular communication with clients regarding reservation Timeous follow-ups on all reservations Knowledge and skills required: 3-5 yrs experience in a similar role in hospitality or call center industry. Business administration experience Able to work under pressure Good judgement Self-managed Energetic and driven Result orientated Innovative Creative In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.) Able to work independently as well as within a group Efficient Computer skills
