Job Responsibilities
Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax.
Learn and understand the importance of the company's products and services and apply empathy to situations/discussions with the Customers to recognize the potential impact of their actions on people’s health and wellbeing.
Create, release and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software.
Understand and assist with the Loaner Application used for the booking of cases by Customers.
Have a good financial acumen to provide special pricing in certain circumstances as per medical aid limits, Hospital group pricing, and other initiatives.
Provide usage reports/KPI reports as required.
Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.
Instigate system queries to invoice and credit customers as the role requires.
Produce customer feedback reports as the role requires.
Engage with and interact in a diverse team based in an Open Plan office environment.
Commit to being flexible in working hours to cover shifts within a 24-hour working environment.
Desired Experience & Qualifications
Minimum of a matric certificate.
Tertiary qualification (related discipline) would be an advantage.
Previous experience in the Medical Devices industry would be an advantage.
Proven experience in a customer service or call centre environment.
Proficient in ERP systems like SAP.
Experience in loan sets and consignment stock in the healthcare industry will be an advantage.
Proven experience of working within an office environment.
Experience with Microsoft Office.
SAP experience is an advantage.
Relevant qualification in Customer Services or previous experience of working in a Customer Services team.
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