Background on the Transformation Centre of Excellence
The EMEA Transformation Centre of Excellence was developed to support all 38 EMEA markets with the roll-out of a standardized operating model built off the back of work that started in the APAC region. This includes the standardisation of applications across the region, through custom built solutions for media, media finance and core finance. The systems are built off standardised processes owned by the Regional Process Owners (RPOs) across four functions, Digital Media, Traditional Media, Media Finance and Core Finance. The people aspects of the transformation are owned by the Business Transformation pillar which looks to develop the overall operating model through development of the organization structure, business case, governance and change management blueprint. The final pillar looks to achieve efficiency through Robotics Process Automation, by leveraging RPA tools to automate manual work.
Roles and Responsibilities
- Reports to the Regional Centre of Excellence Lead – GroupM EMEA
- Plan for and manage dynamic deadlines
- Be able to simplify complex concepts into structured descriptions (eg. Methodology and approaches)
- Gather and analyse large data sets
- Design tailored processes for global clients based on standard processes
- Map processes in tools like Visio
- Derive insights from the data to support meaningful conversations with the markets in order to proactively manage risks and awareness
- Understand business and impact (cause and effect)
- Develop and implement change and communications plan
- Develop a governance framework to support changes in the market
- Develop high level implementation plans for markets to go live with systems, processes and people
- Prepare clear, fit for purpose reports on the changes. Presentations need to be tailored for varying levels of engagement within the market
- Build good relations with market operational and project management teams
- Work across streams in CoE to create fully integrated deliverables
Capabilities
- 2-5 years team and project experience
- Previous experience in process mapping (Six Sigma is beneficial)
- Exposure in media & advertising industry is beneficial, preferably in a media agency environment
- Good understanding of E2E process operations (beneficial: IT environment and process customization in markets)
- Understanding and appreciation of how to operate and deliver change within the varied cultural environments in the EMEA region
- Able to move forward autonomously and integrate into a team to reprioritise deliverables
- Deadline oriented
- Attention to detail
- Ability to work independently and systematically
- Flexibility and ability to work under pressure
- Excellent communication skills
- Business fluent in English
- Able to leverage past experience in a meaningful way
- Strong data analysis skills
- Proficient in Excel and PowerPoint (Power Query and PowerApps preferred)
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