Candidate Qualifications
Candidates must have the following qualifications:
- Grade 12
- Competence
- Experience (1+ Years in industry)
- Class of Business completed for STI Personal and Commercial lines
- Operational Ability
- Product Specific Training
The following additional factors will be to your (Candidates) advantage:
- Experience on SANTAM online system
- Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte etc.
Main Characteristics for Candidates
Strong points include:
- Good verbal and written communication skills at all levels
- Computer literate in Microsoft Office and internet
- Self-discipline and time management
- Punctuality
- Make and receive calls to clients
- Gather and follow up on all info and documents required to register claims
- Advise on claims under what section covered on policies
- Interaction and follow up with Insurers
- Involvement with claims intermediary service (Client satisfaction)
- Follow claims through to Agreement of Loss and signed by client
- Logic and intellect to ensure customers are treated fairly
- Build relationships (Trust) with clients
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