DUR002069 - Affinity Claims Administrator – Kloof, Kzn
Purpose of the job:
To play a crucial role in receiving and processing technology-based claims from inception to repair or payout status. Your responsibilities will include engaging with external customers to track and process insurance claims and related administration, ensuring adherence to policy wording rules and compliance modelling.
Required Qualifications
- Matric
- Certificate in Short-Term Insurance – NQF 4 with 150 credits/ NQF 5 with 24 credits.
Duties & Responsibilities
Technical Competencies and responsibilities:
- Experience working in an inbound Call Centre environment.
- Insurance Claims experience.
- Proficient in telephone etiquette.
- High computer literacy in MS Word and Excel.
- Investigate claims by contacting relevant clients to obtain outstanding information and/or documentation.
- Receive and respond to incoming internal and external calls professionally and efficiently.
- Upload documentation onto the system.
- Follow up on pending claims (excess, outstanding information, etc.)
Behavioural Competencies:
- Communication Skills.
- Great Team Player.
- Time management skills.
- Problem-solving skills.
- People-oriented with tact and patience.
- Ability to work under pressure.
Only candidates meeting the minimum requirements will be considered. If you haven’t heard from a consultant in two weeks assume that your application has been unsuccessful.
Package & Remuneration
Monthly
- HR Services, Recruitment & Selection
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