Technical Support Specialist: Netsuite
Responsibilities:
System Support:
- Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.
Process Optimization:
- Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.
Access Provisioning:
- Work with application owners and management to follow the proper processes to grant user access.
- Maintain documentation for Compliance leveraging ServiceNow.
Compliance & Reporting :
- Assist with system audits.
- Provide samples, reports and other documentation in a timely manner, as requested for audit.
Cross-Functional Collaboration :
- Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.
System Errors & Troubleshooting :
- Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.
Audit & SOX Compliance Support :
- Assist in system audits ensuring systems comply with SOX regulations and other internal controls.
General IT Support :
- Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.
Qualifications:
- Experience supporting financial and HRIS software applications , or similar systems.
- Solid understanding of SOX compliance and experience working within regulated environments.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Proficiency in Excel and other data analysis tools for troubleshooting and reporting.
Skills:
- Detail-oriented with a keen eye for accuracy.
- Strong problem-solving skills and the ability to manage multiple priorities.
- Excellent interpersonal skills for effective vendor and internal communication.
- Adaptive and proactive in resolving issues and implementing process improvements
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