Client Value Management Specialist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Business Client Value Management , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Responsibilities:
- Provide insights and recommendations into the strategic vision of the Below-The-Line portfolio by understanding the ecosystem and ensuring that all changes impacting the ecosystem are known and resolved timeously.
- Integrate, compare, and analyse strategic plans from different stakeholders to identify synergy and operational effectiveness.
- Have a deep understanding of strategic/ tactical initiatives of the business and use this to facilitate functional strategy reviews on a regular basis.
- Drive monthly engagements with Product and channels to provide guidance and insights into opportunities.
- Partner with Segment, Product House, Channels, Analytics, and the Marketing team to strategically align on the delivery of sales targets and increase product penetration via the Below-The-Line channel.
- Provide insights in driving cross-sells and up-sells to increase product penetration (product depth), client entrenchment (Vertical sales index (VSI) width) and lifetime value of the client.
- Provide a positive and seamless client experience by minimising hand-offs and ensuring a single point of contact with a customer for several applicable products aimed to grow the customer base.
- Ensure proper onboarding of new product houses, products, and channels and understand data, sales and fulfilment processes, reporting and impact on specific portfolios.
- Accountable for effective campaign management by initiating, managing, monitoring, and tracking all campaigns briefed via a channel.
- Reporting and strategic insights.
- Use business acumen and strategic insights in conjunction with the Analytics team to translate business problems into initiatives.
You will be an ideal candidate if you:
- Have a relevant Business Degree.
- Have 3+ years direct marketing experience.
- Strong knowledge of how to interpret and apply data insights into executable opportunities and campaigns using variable channels, platforms and mediums – driving desired outcome in a banking environment.
- Understand processes and identify breakages in order to ensure seamless client experience.
- Understand, interpret and draw conclusions from reviewing post campaign analysis and suggest corrective steps based on results.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
- Growth and learning opportunities.
We can be a match if you are:
- Adaptable and curious.
- Analytical.
- Creative.
- Proactive.
- Influential.
- Client-centric.
- Good communicator.
- Team player and collaborator.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
23/11/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way.
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