Introduction
Medipost Pharmacy is looking for a professional, disciplined and self-driven individual to join their dynamic IT Team in a capacity of an IT Technician. The successful individual will be placed in Pretoria Gezina.
Primary purpose of the job:
- The responsibility of install and maintain systems and system compliance with staff in Medipost
- Maintenance of hardware and software
- Overtime may be required
- Required to work 2 Saturdays a month
- Network Cabling – on new projects, moves and maintaining
- IT support Hardware, Software, Desktops & Telephones
- Computer, Telephone and other devices moves
- Formatting and setting up, loading software and operational programs of PC’s & Laptops
- Technical assistance via VNC/Telephone
- Scanning in faulty or damage devices to be written off and be destroyed
- Assisting in setting up Mitel phones for new users
- Working through tickets that is logged
- Close tickets with full details
- Logging of tickets to COPFIN for faulty Kyocera printers
- Completing task in expected time frames and accuracy
- Working overtime when needed
- Mapping operational drives
- Loading of config files
- Loading and updating antivirus on systems
- Assist in asset tracking
- Reporting any network errors and problems to Network specialist
- Report any errors or problems that influence incompletion of duties
- Assisting in annual / monthly stock take
- Assist in Technical Helpdesk when required
QUALIFICATIONS:
- MINIMUM:
- Grade 12
- CompTIA A or other related IT professional certification
IDEAL:
- Valid driver’s licence
- Degree/diploma in IT
EXPERIENCE:
- Minimum knowledge of IT
- Expert knowledge in how operating systems and software works.
- Medipost App
- Microsoft office and Windows
- Excel and Word
- Troubleshooting in windows
SKILLS REQUIRED:
- Excellent problem-solving skills.
- The capacity to work well within a team.
- Logical thinking.
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
- The ability to prioritise your workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening and questioning skills.
- Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation
Specific Requirements/Other important information:
- Ability to prioritise large work load
- Ability to maintain policy guideline within pressured situations
- Ability to act independently
- Ability to accept and take charge of projects allocated on short notice
- Willingness to work overtime during high-pressure periods
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