Nedbank currently holds x83 open vacancies based in its various locations and invites qualifying and interested candidates to apply.
Location: South Africa
Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention, and cross-selling of bank products.
- Support the achievement of the business strategy, objectives, and values.
- Achieve entrenched sales objectives and targets for branch/market.
- Manage all sales-related leads efficiently and timeously.
- Ensure branch/market operational effectiveness through the uptime of all devices in Self-service, Phygital, and Semi-assisted zones; the Automatic Teller Machines/Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire the team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps, and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e., overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for, and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team delivers world-class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
- Ensure compliance with operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Manage Frauds and Losses for Branch/market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieve the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Essential Qualifications – NQF Level
Preferred Qualification
An approved FAIS qualification (i.e., Banking or Sales)
Minimum Experience Level
- Must have 1 – 2 years Sales and service banking experience
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