Reference: JHB000298-KP-1
Gijima Staffing Solutions on behalf of our client is recruiting for an IT Manager living in Windhoek for a contract role. Contract duration is 3 months with the possibility of extension.
Duties & Responsibilities
- Degree in IT related field
- ITIL certification
- Project management certification
- Business analysis certification
- Customer engagement and management qualification
- 7 - 10 years’ relevant experience
- Engaging with management at an executive level
Academic Qualifications
- Degree in IT related field
- ITIL certification
- Relevant postgraduate qualification
- Project management certification
- Business analysis certification
- Customer engagement and management qualification
Work Experience
- 7 - 10 years’ relevant experience
- Engaging with management at an executive level
Knowledge
- Detailed understanding of IT environment management and IT SLA management
- Good understanding of IT infrastructure
- Understanding of cyber security concepts
- Good knowledge of project management and business requirement solicitation
- Strong interest and understanding of the latest IT trends, including digital innovations
- Thorough understanding of ITIL to assist with driving excellence in service delivery
Skills
- Highly developed communication skills to interact professionally with end users, and persuade and influence others effectively at all levels (externally and internally)
- Highly developed interpersonal skills to manage service providers and SLAs effectively, handle conflict, including sensitivity to diversity
- Advanced critical and analytical thinking and problem-solving skills to perform in-depth analysis of support effectiveness
- Numeric reasoning skills to draw logical conclusions from numerical information
- Ability to multi-task
- Computer, technology and systems skills
- Strong project management skills supported by business analysis skills
Personal Attributes
- Customer centricity and focus
- Focus on initiating action
- Commitment to maintaining business awareness
- Concern for communicating clearly
- Concern for working within parameters (Drive to enforce processes and discipline)
- Focus on analysing and solving problems
- Commitment to behaving ethically
- Readiness to make and own decisions
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