Parts Manager / Spare Parts Manager
Reference: PTA000137-SM-1
International automotive company dedicated to providing high-quality vehicles and exceptional services to our customers, we are seeking to employ a Parts Manager / Spare Parts Manager. We are committed to innovation, excellence, and customer satisfaction.
Duties & Responsibilities
As a Spare Parts Manager, you will be responsible for overseeing the spare parts department operations to ensure efficient inventory management, excellent customer service, and optimal profitability. Your role will involve managing a team of spare parts staff, maintaining accurate inventory records, sourcing parts, and ensuring timely delivery to customers and service departments.
Responsibilities:
Inventory Management:
Monitor and manage spare parts inventory levels to meet customer demand while minimizing excess stock.
Implement inventory control measures to prevent stockouts and overstock situations.
Conduct regular stock audits and reconcile inventory records.
Team Management:
Lead and motivate a team of spare parts staff, providing training, coaching, and performance evaluations.
Delegate tasks effectively to ensure smooth department operations.
Foster a positive work environment that encourages teamwork and collaboration.
Customer Service:
Ensure high standards of customer service are maintained at all times.
Address customer inquiries, issues, and complaints promptly and effectively.
Build strong relationships with customers to enhance loyalty and satisfaction.
Supplier Management:
Identify and establish relationships with reliable spare parts suppliers.
Negotiate pricing, terms, and contracts with suppliers to obtain competitive rates.
Monitor supplier performance and address any issues or concerns.
Sales and Marketing:
Develop and implement sales and marketing strategies to promote spare parts sales.
Analyze market trends and customer preferences to identify opportunities for growth.
Collaborate with the sales team to maximize revenue and profitability.
Financial Management:
Prepare and manage the spare parts department budget, ensuring expenses are within budgetary constraints.
Monitor financial performance metrics and implement cost-saving measures where necessary.
Generate reports on sales, inventory, and financial performance for management review.
Qualifications
Qualifications:
Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
Proven experience in spare parts management within the automotive industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in inventory management software and MS Office applications.
Knowledge of automotive parts and components.
Ability to multitask and work under pressure in a fast-paced environment.
Strong analytical and problem-solving skills.
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