Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Job Description
We are looking for a vibrant, tenacious, and determined individual for the Business Agent role.
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- RE5
- Fais Credits
Minimum Experience
- Minimum of 3 years of Call Centre experience with at least 2 years in personal lines
- Minimum of 2 years’ experience in administration
- Personal lines retention experience will be advantageous.
Deliverables include, but will not be limited to
- Performing call centre administrative duties
- Achieve the required actions inclusive of calls, IPA and chatbot flow.
- Excellent track record of achieving monthly targeted amount for upselling.
- Compliance with the quality assurance requirements for the role
- Transferring of calls to the relevant department within the organization
- Excellent knowledge of MiWay Business products and systems
- Previous experience of working with TIA and/or MIA accounts
- Knowledge of the Collections Queues and Processes
- Must be highly proficient in dealing with clients at all levels.
Competencies Required
- Computer literacy
- Self-disciplined
- Self-motivated
- Problem solving skills and solution oriented.
- Flexibility
- Ability to multi-task and cope with pressure
- Attention to detail.
- Customer focus
- Results oriented.
- Multi-lingual
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
- Communicates effectively
- Decision quality
- Action orientated
- Optimises work processes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation
- Customer focus
- Collaborates
- Being resilient
- Drives results
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 11 November 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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