Job Description
To manage a team of Server Systems Engineers who provide services to international and local customers by providing technical leadership for Wintel, Huawei and other technologies supported by Gijima. Also managing, in conjunction with the Storage and Backup leadership, the storage and backup resources delivering services on the Eskom and Transnet accounts.
FORMAL EDUCATION:
- Grade 12
- Relevant Technical Qualifications / Diploma will be an advantage.
EXPERIENCE:
- Solid work experience (at least 4 years) in a Wintel, Storage and Backup environment
- 10 years of general IT experience, on Wintel environment
- 5 years experience in leadership is also mandatory.
- Minimum of 3 years experience in hardware and software implementation and customisation (build and run) as well as managing operations support teams providing 24/7 support
TECHNICAL / LEGAL CERTIFICATION:
- HCIP
- AWS Cloud and Build Training and certification
- MS Server +
- Leadership certifications an advantage
RESPONSIBILITIES:
- To strategically evaluate operational efficiencies within the relevant area, and leverage best practices for continuous improvement
- To participate in the development and implementation of the strategy of the area and align it to the Storage and Backup business plan as well as the Gijima strategy and plan
- To manage operational risks and represent the storage and backup environment in customer meetings
- To manage all services delivered with regard to contracted SLAs
- To manage the optimal utilisation of the team in order to achieve contractual obligations in the most cost-effective manner while ensuring sufficient capacity to provide continuity of services
- To align to the hardware and software plan and implement accordingly in the relevant area
- To liaise with other lines of business in the execution of clients' technical operations objectives
- To ensure the effective delivery of contracted projects
- To give operational input for the Infrastructure Support budget and financial targets in the relevant area
- To manage operational risks in the relevant area
- Attend departmental meetings, meetings with clients, and compilation of reports as requested by Management
- Manage team timesheets on SAP-ESS
- Assisting 3rd party vendors with implementations of infrastructure
- Develop audit controls to ensure compliance within environments
- Prepare service management reporting, highlighting service level agreements, achievements, and service penalties
- Ensure staff acquires adequate skills to assist them in both their personal and professional development and manage their work performance
- Effective resolution of problem incidents to maintain adherence to contractual agreements while managing client expectations
SKILLS AND COMPETENCIES:
- People leadership and management skills, including performance management
- The ability to motivate a team through planning, organising, relationships and networking by exercising effective change management processes
- Delivers results and meets customer expectations via customer relationship management
- Takes decisions and initiates actions
- Able to work effectively and collaboratively as part of a bigger team, and to build and sustain relationships with key individuals based on openness and trust. Able to function in a matrix managed organization
- Effective communication and presentation skills, both verbal and in writing, with colleagues and customers
- Self-motivated in daily work, and shows initiative to ensure general technical competencies and specializations are kept up to date and in line with industry developments
- Analytical and creative problem-solver and coping with pressures and setbacks
- Navigate multiple teams of IT specialists for the effective delivery of corporate services
- Professionally developed standards and operational processes to streamline business objectives
- Sound knowledge and understanding of the ITIL framework
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