RESPONSIBILITIES
Operations Management
- Daily Operations: Overseeing the day-to-day operations of the medical practice, ensuring that the practice runs smoothly.
- Compliance: Ensuring that the practice complies with South African healthcare regulations, including the Health Professions Council of South Africa (HPCSA) and the South African Department of Health guidelines.
- Facility Management: Managing the maintenance of the clinic's infrastructure, equipment, and facilities.
Financial Management
- Budgeting and Financial Reporting: Preparing and managing the practice's budget, tracking expenses, and producing financial reports.
- Billing and Coding: Overseeing the billing processes, medical coding, and claims submissions to medical aid schemes.
- Payments: Managing patient payments, reconciling accounts, and ensuring that the practice maintains a good cash flow.
Human Resource Management
- Staff Management: Hiring, training, and managing staff, including doctors, nurses, receptionists, and other healthcare professionals.
- Scheduling: Managing staff and physician schedules, ensuring adequate coverage for patient appointments and clinic hours.
- Performance Management: Conducting performance evaluations, addressing staff grievances, and ensuring the team adheres to practice policies.
Patient Relations and Customer Service
- Patient Experience: Ensuring a high standard of patient care and handling patient complaints, feedback, and queries.
- Appointment Management: Overseeing the scheduling system for patient appointments to optimize workflow and minimize wait times.
- Confidentiality: Ensuring the confidentiality and security of patient records in line with the Protection of Personal Information Act (POPIA).
Information and Technology Management
- Electronic Health Records (EHR): Managing the implementation and operation of electronic health record systems and other practice management software.
- Data Security: Ensuring compliance with data security measures to protect sensitive patient information.
Inventory and Supplies
- Stock Management: Ordering and managing medical supplies, equipment, and medications, ensuring the practice is always stocked with necessary items.
Vendor Relations
- Managing relationships with suppliers and service providers to ensure timely deliveries and cost-effective purchasing.
Strategic Planning and Growth
- Business Development: Developing strategies for growth, expanding services, and improving practice efficiency.
- Marketing: Overseeing marketing initiatives to attract new patients and retain existing ones, including managing the practice's online presence.
REQUIREMENTS
- Grade 12
- Tertiary qualification in medical, nursing, business or administration (an added advantage).
- Experience working in a similar role
- Have an interest in integrative medicine or functional medicine.
REMUNERATION
R20,000 Per Month
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