Qualifications, skills and experience - A Bachelors Degree (NQF Level 7) or National Diploma (NQF 6) in computer science/engineering/information technology.
- Certified Linux Administration.
- Certified Virtualisation or cloud Administration advantageous.
- 6 - 8 years of experience with server environments including the following:
- Microsoft 365 Cloud Administration, configuration, and support
- Linux operating systems; installing, configuring, and supporting Red Hat Enterprise Linux 7. x and 8. x, SUSE Enterprise Linux 12 and 15, Ubuntu 22.04.
- Windows operating systems: installing, configuring, and supporting.
- Virtualization technologies: Cloud and On-premises including VMware ESXi, Microsoft Azure, etc.
- Identity and user management
- Web and application support including, IIS, Apache, Apache Tomcat, Nginx
- Security: Configurations, patch management and vulnerability management.
Expert knowledge in the following is required:
- Operating systems: Manage the whole life cycle of the instances.
- Automating tasks: Configuring and maintaining large number of instances with automation tools and scripting.
- Service Management processes (Problem Management, Capacity Management, Service Design, Incident Management, etc.)
- Storage solutions: SAN, Server storage, cloud storage
- Knowledge of Commvault backup and recovery
- Critical thinking/debugging skills from application to network layer.
Working experience and knowledge of the following is required:
- Architecture and Design, Data Centre, and Facilities.
- Governance and legislative practices.
- Best practice ICT standards and procedures.
- Logical thinking to gather and analyse information, design, and test solutions, and formulate plans
Key responsibilities:
- Release Management: operational changes in the ICT infrastructure and applications
- System Availability and Compliance: Service Level Agreements (SLAs) and adhering to ICT best practice standards.
- Monitoring and Reporting: reporting of services/systems availability and capacity.
- Stakeholder Advisory: aligning business and systems requirements with new technology implementations.
- Maintenance Planning: Develop maintenance schedules for systems equipment.
- Support Services: for the swift resolution of incidents.
- Operational Analysis: for the improvement of IT systems.
- Configuration Management: Track changes in configurations and update associated documentation accordingly.
- Incident Response: Respond to outages and other infrastructure issues promptly in accordance with SLAs
