Guest Services Team Leader

Tangram • Other • Komani, Eastern Cape, South Africa • $300 - $400 / year • 12h ago

We are seeking customer-oriented and organised Team Leaders to join our Guest Services and Reservations team in Queenstown. As the first point of contact for guests, your team will play a crucial role in ensuring their experience is enjoyable and efficient. The ideal candidate will have a passion for customer service and a friendly personality, with the ability to lead a team and handle multiple tasks.

As a seasonal Team Leader, you will report to the Head of Department and assist in delivering the company's purpose, mission, and department objectives. You will be based at one of the following: Coronet Peak, The Remarkables or the Snow Centre/Station Building in CBD Queenstown.

About the role

Assisting your Head of Department in the efficient and friendly operation of the department.
Ensuring smooth daily operations by organising and rostering and scheduling staff as required.
Finding ways to support your team's wellbeing throughout the season.
Training and ongoing coaching of front line staff to seek opportunities to ensure exceptional customer experience.
Liaising with different departments.
Processing sales as well as all responding to enquiries, such as bookings, rescheduling or product information, face-to-face or via phone and email for all mountains.
Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience.
Operation of the Point of Sale till system and balancing takings at the end of each day.
Handling lost property.
Auditing and banking duties.
Dealing with guest queries and complaints referred to you by your team.

About You

Skilled in leadership and team collaboration
Outstanding ability to provide clear guidance to team members through strong communication skills for effective team collaboration.
Creates positive work environment.
Proven ability to prioritize tasks in a fast-paced environment.
2+ years customer service experience
Adaptable to following procedures and absorbing large amount of information.
Experienced with Point of Sale systems
An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed.

Further Information

Location: Queenstown, The Remarkables and Coronet Peak

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