Front Office & Guest Services (Hospitality & Tourism)

Uncork Your Career in Paradise: Join Kinross Winery's Winning Team!

Imagine working amongst breath-taking vineyard vistas, surrounded by the rugged beauty of Central Otago, only 20 minutes from NZ’s adventure capital, Queenstown. At Kinross, we're not just crafting premium wines—we're cultivating unforgettable experiences in the heart of Gibbston, New Zealand’s world-renowned wine country.

Nestled on 40 picturesque acres, our acclaimed Cellar Door and Bistro are more than just a destination; they're a gateway to the wine and hospitality that define our region.

As we continue to grow and evolve, we're seeking a passionate individual to join our close-knit family and help shape the future of wine tourism in New Zealand.

The Opportunity

We're on the hunt for an exceptional Administrator or Operations specialist to support our talented team of Wine Advisors. This pivotal role reports directly to our Cellar Sales Manager and offers:

Full-time position (40 hours per week, with guaranteed minimum 30)
Work week is Tue - Sat, but no evening shifts
Hourly rate depending on skills and experience, plus quarterly bonuses

If you're ready to blend your skills with our passion for wine and hospitality, we can't wait to meet you. Join us at Kinross – Destination Wine.

The Person

You will:

Have a minimum of 1 year of experience in customer service, administration, or operations
Be happy to work in a Mac environment
Be willing to go above and beyond to deliver a world-class guest experience
Be flexible to support the sales team and streamline processes to enable sales
Have an eye for detail and accuracy with the ability to work methodically and logically
Have excellent time management, be organized, and able to work under pressure to meet deadlines
Be confident working with software such as Excel, Shopify, Xero, and Rezdy
Demonstrate a high level of initiative and responsibility to get ‘sales’ tasks done
Have superior problem-solving skills
Be well presented and well spoken with fluent English, spoken and written
Demonstrate values that align with ours
Be interested in wine and able to hold a conversation about wine and food
Some experience and qualifications in tourism, hotel, wine, or hospitality would be a distinct advantage

The Role

You will be responsible for:

Daily and weekly planning of all Wine Tasting reservations
Communication and customer service with agents, wine club members, tour companies, events, and FITs
Welcoming guests in the Cellar Door and creating a world-class guest experience
Liaising with our Hotel and Bistro teams to plan and host events and across-department experiences
Ensuring the Cellar Door is always presented beautifully for all guests
Daily open and close procedures
Administration and management reporting

The Company

Kinross is a fun place to work and you will have heaps of variety, be challenged, and expand your skills. We offer great staff benefits and a team culture you will want to be a part of. See our website for details of our culture and values.

Please apply with CV and cover letter. Ensure your application describes your experience and achievements in all the above job requirements. Applicants must currently reside in NZ as a NZ citizen, resident, or have a valid working visa. Please give details of your right to work in NZ, including visa type and expiry. Own transport and accommodation is required, as is a clean police check. We are not offering an AEWV for this role.

Your application will include the following questions:

How many years' experience do you have as a sales administrator?
Which of the following statements best describes your right to work in New Zealand?
Do you own or have regular access to a car?
Do you have experience in a sales role?
How many years' experience do you have as an office administrator?

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Kinross

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