SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
MAIN PURPOSE OF THE JOB
- Maintain quality, efficiency and confidentiality of service
- Liaise with Senior Administrator
- Continuously upgrade the quality of services offered
- Establish, direct and review the system of application, recording, certification, filing, sample storage and field auditing
- Communicate with other branches/divisions and the laboratory to achieve required turn around time for all submitted samples
- Compiling of Spreadsheets of results, updating daily and reporting to clients
- Assist Commercial and Senior Commercial Administrator
- Liaise with the Clients
- To carry out or supervise submittal of samples with sample submission form
- To ensure compliance with all the requirements of the inspection order
- Keep direct superior informed regarding progress and/or non conformance
- Liaise with local clients regarding pertinent details and information related to the operations
- Assist in continuously upgrading the quality of services offered, in support of “Customer Services” policy and minimize client complaints and claims
- Check the inspector’s claim forms in context with work executed
- Adhere to all quality and safety requirements of the SGS management system
- Perform any other reasonable tasks as assigned by direct line manager.
SPECIFIC AUTHORITIES
- Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous
environment without the necessary knowledge and protection and report the situation to higher authority
to action. - Cease to carry on with work that may affect the quality (integrity) of services and report the situations tohigher authority to take action.
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
Qualifications
Education
- Computer Literacy in Word and Excel, Microsoft outlook
Experience
- Minimum of 1-2 years of Trade related experience or similar
- Languages: Proficiency in English (Read, Speak, Write)
- Typing Skills
- If the incumbent is new in the industry, background and qualifications shall be a criteria
- Good interpersonal skills
- Ability to problem solve
- Calculation capability – To ensure accurate scoring of clients results
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