A well established company based in Sandton is seeking a Claims and Fines Administrator Duties: Timeous and accurate capturing of claims Scanning and filing of paper claims Informing customers / providers regarding unclear / incomplete invoices via appropriate methods (e-mail and in writing / telephonically) Answering phones and resolving claim queries within determined SLA. Transferring customer calls to appropriate staff, where necessary. Identifying, researching, and resolving customer / provider issues using the computer system. Following up on customer / provider enquires not immediately resolved, within determined SLAs. Completing call logs and reports. Following and adhering to claim processes, procedures and protocol Recognising, documenting, and alerting the supervisor of trends with processing of claims. Recommending process improvements. Must be able to negotiate prices. Work well under pressure. Good communication skills and can think for themselves. Requirements: Matric (Grade 12) Must have experience as a claim administrator, worked with insurance companies Experience in the transport industry (Advantageous) Computer Literacy: MS Office (Outlook,Excel)
