Assupol is Recruiting for Junior-Level Administration Posts
Assupol is currently holding Entry Level Jobs admin positions based in its various sites and invites interested candidates to apply.
Closing date: Ongoing
Location: South Africa
Description
To provide professional first line support to clients and sales support.
- Render client services
• Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries.
• Update client personal details and AIMS notes.
• Provide correct and accurate advice to clients on products and services (TCF).
• Inform clients and update changes to their policy (TCF).
• Liaise with relevant departments to gather information to resolve clients’ queries.
• Maintain required business retention rate.
• Handle all complaints and enquiries.
• Escalate complaints to Office Manager and Complaints Handling Officer.
• Follow complaints procedure.
• Handle all incoming calls and walk-in clients. - Administrate Claims
• Verify claims documents as per standard procedure.
• Assist clients with the completion of claim forms.
• Submit all claims received to Head office.
• Submit any outstanding documentation as per Head Office request.
• Keep claims register up to date. - Advise clients on cancellations
• Advise the client of the process and disadvantages of cancellation.
• Retain the policy by proposing different options (loan, partial surrender paid up).
• Inform relevant Sales Manager of the intended cancellation for retention.
• Follow the standard cancellation procedure as per client's request. - Administrate demutualization process
• Capture client information.
• Inform clients of the status of their shares.
• Update clients information on AIMS systems.
• Register and forward to Head office. - Office Administration
• Manage mail and fax.
• Prepare statistical reports.
• Assist with data capturing when required.
• Encourage clients to complete the survey. - Fit and Proper Requirements
• Adhere and comply with FSB board notice in terms of FAIS. - Documentation and filing procedures
• Keep record systems up to date.
• File and keep documentation for a period as required by the legislation.
Requirements
FORMAL EDUCATION
- Matric
- TECHNICAL/LEGAL CERTIFICATION
- Recognised Qualification as per the FSCA (Advantage)
- RE 5
- Registration as an Employee Representative (FSCA)
- CPD
- COB (Depending on DOFA)
EXPERIENCE
- 2 Years’ Experience in the Insurance Industry;
- 1 Year Client Services;
- 1 Years’ experience in: Category A, B, C and retail benefits (Advantage).
CLICK HERE TO APPLY
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