Overview
Reference: 2000482994
Salary: ZAR/month
Job Location: South Africa -- Johannesburg Metro -- Bryanston -- Woodmead
Job Type: Permanent
Posted: 25 March 2024
Responsibilities
- Ensuring all bookings are compliant with terms and conditions from a finance perspective
- Performing booking cancellations according to terms and conditions, refund requests and per instruction
- Ensuring no bookings have balances owing to MSC Cruises by manifest date, by:
- Consulting with other departments such as Contact Centre, Setup, Sales, etc.
- Cancelling bookings in DTS that are not fully paid
- Cancelling packages within DTS
- Contacting prospective passengers to collect payment
- Ensuring compliance with existing controls and procedures
- Investigating and following up on unpaid bookings
- Preparing necessary monthly, weekly and daily reports and reconciliations as required such as:
- BKNV report
- Outstanding payment report
- Reconciliations for sales campaigns, EG Hyperli, Daddy's Deals, etc.
- Bookings modified after departure date
- Bank reconciliation of Collections account
- Credit card payment reconciliations
- Investigations into bookings as required
- Daily receipting of payments
- Ensuring payment chasers/reminders are sent out timely and on schedule
- Refunds:
- Administering refund reports and tracking schedules
- Reviewing refunds docs according to the refund policy
- Processing refunds in DTS in terms of controls
- Applying MSC terms and conditions to refund requests where applicable
- Follow up on outstanding refund documents
- Requesting authorization for refund exceptions
- Providing refund payment breakdowns/remittances
- Assisting with refund queries
- Verifying refund queries from Nedbank
- Providing additional information for refund payments to banks and treasury as required
- Preparing confirmation of payment letters and reconciliations
- Support response for information requests from Head Office Treasury with 24 hour-turn-around time
- Accept cash payments from walk-in customers
- Transfers between bookings in terms of approved processes and controls
- Administering bulk payments received from Trade Agents
- Administering and reconciling suspense accounts
- Allocation of PROMO funds to voucher bookings in terms of procedure
- Communication and management of PROMO organizers
- Reconciliation of PROMO accounts
- Travel insurance:
- Providing bordereaux insurance premium reports to insurers
- Submitting invoices
- Reconciling invoices and creditors accounts
- Analysing bookings to ensure all bookings have the correct insurance premium included in them
- Ensuring premiums are paid on time
- Reconciliations of suspense accounts and resolving unallocated payments
- Identifying and resolving bookings confirmed without deposit ensuring terms and conditions are being followed
- Exchange control requirements:
- Submit required documents to banks for exchange control requirements
- Prepare information for auditors for exchange control requirements
- Assist with exchange control related queries
- Prepare and action bookings modified after travel date report
- Identification and communication of bookings to be reinstated
- Assisting Treasury and Finance department with ad hoc tasks
- Completion of reports on request from management
- Flexibility to work in line with MSC Cruises operational requirements
- Present a professional and favourable image of MSC Cruises at all times
- Ensuring financial controls and processes within your responsibilities are maintained and adhered to
- Administering payments email box as required
- Any other reasonable request or requirement
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