Summary: Hey Dude, is looking to appoint someone in the role of a Customer Service Manager within their team. Sales Operations On-boarding accounts including account setup, customer portals, reporting set up and CS training Provide accounts with seasonal information SAP Management including BP Maintenance, Account Set Up, VAS WHS Location Management Manage and set up VAS based on customer requirements and DSV Operational Order book Management | Shipping Order book Accounts in Arrears Risk Management Manage CS team by setting up KPI's to drive Customer Centrix as the main objective Work with S&OP and cross functional teams to drive alignment and transparency in relation to budget, stock on hand, inbound stock, orderbook and marketing Procedures & Operations Create, Manage and Report on effective processes and procedures to drive the business forward Manage and report on 3rd service providers including claims (OTIF) Set up and manage Agent and CS SLA Ensure 3rd party service providers operate in a cost effective manner Reporting Returns Report Adhoc reporting OTIF Top Seller per Segmentation Shipping Tracker Track marketing style vs purchase order intake Customer Seasonal Comp Report General Maintaining a professional image whilst in the office or travelling Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time Requirements Relevant tertiary qualification or related work experience to an equivalent level 3 - 5 years experience in a similar role Experience of SAP B1 & DTW operations Reporting Specialist (Set up and implementation) Process Automation Specialist Highly skilled in Excel (Vlookups/Xlookup, Sumif, Countif , IF, Pivot tables) Highly skilled Reporting & Analysis development Knowledge of Customer Service best practice Strong analytical skills Out the box thinker Re-invent Customer Experience through streamlined processed Strong administration & organisation skills Highly skilled in Reporting & Analysis Highly numerate and able to deal with large volumes of data Organized and deadline driven with exceptional attention to detail Must be able to manage & develop a team and drive excellent customer service and team priorities Must be able to identify problems and have good problem-solving skills Enjoys working with a team Ability to prioritize tasks according to importance in a fast-paced environment Multi-tasking capability without compromising on quality Dependable, punctual and able to work flexible working hours Strong communication skills High emotional intelligence Strong sense of ownership and accountability Perks & Benefits You get to work for a rapidly expanding distributor with aspirational brands Gym & Shower facilities Personal Trainer Yoga Pension Fund Medical aid with Gap cover Staff Allocation (R10 000 Retail Value per annum). Staff discount (50% off for you and your family across all the brands within the group) Healthy Lunch subsidy Company performance incentive scheme Long-service incentives Holistic Employee Wellness programme The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture. Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.
