Job Type : Full-time
Workplace : Remote (Based in Cape Town)
Job Overview:
As our Senior Office Support, you will play a pivotal role in ensuring smooth day-to-day operations and supporting our team with both administrative tasks and direct client interactions. This role is ideal for someone who is highly organized, resourceful, and enjoys working in a structured environment while having the flexibility to engage with clients and contribute to sales support.
Requirements
- Fluent in German (written and spoken) – essential
- Ability to assist customers in a friendly, professional manner
- Excellent communication skills
- Good phone etiquette
- Empathetic and patient
- Strong administrative skills, with at least 5 years of experience in an administrative or office support role, preferably in a senior capacity
- Excellent organization, communication, and multitasking abilities
- Comfortable assisting with telephonic sales and customer interaction
- Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Self-motivated, with the ability to work independently and manage time effectively
Responsibilities
- Assisting customers via email or phone call
- Answering calls
- Booking appointments for sales team and technicians
- Performing daily administrative tasks
- Making outbound calls to potential leads and existing clients
- Correspondence, organizing meetings, and maintaining office systems to ensure a well-run environment
- Sales Assistance: Provide support to our sales team by managing telephonic sales inquiries, following up on leads, and assisting with the preparation of sales materials
- Client Relationship Management (CRM): Maintain and update the CRM database, ensuring accurate client information and tracking follow-ups to support business development efforts
- Video Call Coordination: Schedule and assist with video calls, presentations, and online meetings, ensuring smooth communication between team members and clients
- Documentation & Reporting: Prepare and manage business documents, reports, and presentations as needed, ensuring all data is precise and up to date
- Cross-functional Support: Collaborate with various departments to streamline communication, support projects, and contribute to a productive work environment
- Administrative Management: Handle a variety of administrative tasks, including scheduling and managing office operations
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