Are you enthusiastic about luxury brands and dedicated to delivering outstanding customer service? Here’s your opportunity to become a valued member of a prestigious luxury eCommerce company based in Cape Town, South Africa! As a German-speaking Customer Service Ambassador, you’ll provide world-class support to customers through email, chat, and phone channels, all while showcasing an in-depth knowledge of the luxury product catalogue to offer personalized recommendations. If you’re committed to excellence in service and share a passion for luxury brands, this role is tailor-made for you!
Your key job responsibilities as the German speaking Customer Service Ambassador in Cape Town, South Africa:
- Provide exceptional customer service experiences to German-speaking customers through email, chat, and phone channels, ensuring each interaction reflects our commitment to excellence.
- Assist customers with inquiries, order placements, returns, and product information, striving to meet and exceed their expectations at every touchpoint.
- Cultivate and maintain a comprehensive understanding of our luxury product catalogue, enabling you to offer personalized recommendations tailored to each customer’s preferences and needs.
- Address and resolve customer complaints and concerns with professionalism, empathy, and a solutions-oriented approach, turning negative experiences into positive outcomes whenever possible.
- Foster collaboration with cross-functional teams to identify areas for improvement and implement strategies to enhance the overall customer experience.
- Provide valuable feedback on customer trends, pain points, and opportunities for improvement, contributing to the ongoing refinement of our service offerings and processes.
Requirements for this German speaking Customer Service Ambassador job in Cape Town, South Africa:
- Fluent in German, possessing excellent written and verbal communication skills.
- Proficiency in English to effectively communicate with colleagues and support international customers.
- A genuine passion for luxury brands and products, demonstrated through your enthusiasm and knowledge.
- Exceptional communication and interpersonal skills, with the ability to build rapport and engage effectively with customers.
- Previous experience in customer service, preferably within the eCommerce or luxury retail sector, is highly desirable.
- Strong problem-solving abilities and keen attention to detail, allowing you to efficiently address customer inquiries and concerns.
- Ability to thrive in a fast-paced work environment, adapting quickly to changing priorities and demands.
- Familiarity with eCommerce platforms and customer service software is considered advantageous.
If you meet the above requirements for this German-speaking Customer Service Ambassador job in Cape Town, South Africa, we would like to hear from you! Apply today!
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