Are you passionate about providing exceptional guest experiences? Do you have a knack for making people feel welcomed and valued? A renowned hospitality company in the stunning city of Cape Town, South Africa has an exciting new job opportunity for a German speaking Experience Associate to join their team! If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you! Join this team in creating memorable moments for their guests and contributing to their reputation as a premier hospitality destination.
Your key job responsibilities as the German speaking Experience Associate in Cape Town, South Africa :
- Communicate with guests via email and phone
- Assist guests with online check-in and check-out procedures
- Provide information about our facilities, services, and local attractions in Dutch
- Handle guest inquiries, requests, and complaints promptly and effectively
- Coordinate with other departments to fulfill guest needs
- Monitor guest feedback and take proactive steps to enhance their experience
- Collaborate with team members to uphold our high standards of service excellence
- Contribute to a positive and productive team environment
Requirements for this German speaking Experience Associate job in Cape Town, South Africa :
- Proficiency in spoken and written German , ensuring effective communication with German speaking guests
- Strong customer-centric mindset with a genuine passion for delivering outstanding service
- Excellent interpersonal skills and the ability to build rapport quickly
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Exceptional problem-solving abilities and a proactive approach to guest needs
- Flexibility to work varying shifts, including weekends and holidays
- Familiarity with reservation and property management systems is a plus
- A positive attitude and a strong sense of professionalism
If you meet the above requirements for this German speaking Experience Associate job in Cape Town, South Africa , we would like to hear from you! Please send your CV through to today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
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