Customer Service Consultant

Lionheart Marketing • Other • West Rand, Gauteng, South Africa • 3h ago

Job Title: Customer Service Consultant Location: (Johannesburg) Company: (Linchpin Marketing) Position Type: Full-time Job Description: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Consultant. The ideal candidate will be responsible for providing exceptional customer service to our clients and resolving any issues or inquiries they may have efficiently and effectively. Key Responsibilities: 1. Responding to customer inquiries via phone, email, and live chat in a polite and professional manner 2. Providing product or service information to customers and assisting them with any issues they may encounter 3. Troubleshooting and resolving customer complaints or concerns 4. Processing orders, returns, and exchanges accurately and timely 5. Maintaining customer records and updating customer information in the database 6. Collaborating with other teams within the organization to ensure customer satisfaction 7. Keeping up-to-date with product knowledge and industry trends to better assist customers Qualifications: . Matric Certificate . Excellent communication skills, both verbal and written . Strong problem-solving and decision-making abilities . Ability to work well under pressure and in a fast-paced environment . Ability to multitask and prioritize tasks effectively Benefits: - Competitive salary - Free Training - Professional development opportunities If you are a customer service-oriented individual with a passion for helping others, we want to hear from you Apply now to join our team as a Customer Service Consultant and make a difference in the lives of our clients. . Matric Certificate . Excellent communication skills, both verbal and written . Strong problem-solving and decision-making abilities . Ability to work well under pressure and in a fast-paced environment . Ability to multitask and prioritize tasks effectively

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