Purpose of the job:
Purchasing vehicles on behalf of the dealer, examining a car to ensure it’s in an acceptable state, negotiating prices, and analyzing the trend price.
Required Job Tasks:
Profit Targets
- Purchase vehicles for the dealership & reach monthly targets.
- Negotiate prices with potential sellers and ensure adherence to the dealership’s buying process.
- Stay up to date with vehicle brands and prices available in the market.
- Follow up on accepted deals and ensure vehicles are delivered to the dealer.
- Communicate with clients when deals are accepted.
- Understand the latest market trends to assist in pricing vehicles.
- Test drive vehicles and examine them to ensure they are in an acceptable state.
Customer Service
- Build customer interest in the services and products offered and provide personalized customer service of the highest level.
- Ensure clients are dealt with in an empathetic, professional, and respectful manner.
- Communicate effectively and efficiently via email/phone, keeping records of all customer interactions.
- Investigate and solve customer problems, referring to senior staff or team leaders when necessary.
- Create a new feedback procedure for clients or improve upon the existing model.
- Respond to clients within the company standard TAT (24 hours) on all platforms.
- Perform ad-hoc functions such as processing customer accounts, filing documents, and processing pending cancellations.
Adhere to all company policies and procedures
- Ensure all buying processes are followed, and documentation complies with company policies.
- Maintain accuracy of documentation, which is critical and non-negotiable.
- Comply with any and all reasonable instructions and requests from management.
- Report any deviations and suspicious activities to management immediately.
Critical Experience:
- Previous sales experience required.
- Motor sales experience will be advantageous.
- People person with excellent communication skills.
- 3-5 years of working experience.
- Honesty and integrity.
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