Key Accountabilities/Principle Responsibilities
Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing:
- The MyCiTi Rules
- Customer Relations
- Cash Management Procedures
- Passenger Management Procedures
- Security Procedures
- Cleaning Procedures
- Health and Safety Procedures
PRIMARY DUTIES
- Comply with start-of-shift, break-in-shift and end-of-shift using the biometrics system and hard copy timesheet procedures and systems.
- Inform customers of route, timetable and fare system information.
- Distribute public information communication material.
- Assist universal access passengers.
- Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform).
- Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols:
- Monitor fare evasion and fraud control.
- Clear buses during service and events.
- Ensure that cards of all passengers are checked and valid.
- Ensure effective gate control.
- Register complaints and record incidents in the security occurrence book and report items to the station co-ordinator.
- Record passenger numbers when required.
- Provide MyConnect Card product information and knowledge on how the system works.
- Wayfinding to key destinations in the vicinity of the MyCiti Stations and stops.
- Queue management at kiosks.
- Provide all other transport related relevant information such as links to other public transport services such as rail.
- Operate sliding doors and ensure that they are closed when no services are at the station/platform.
- Be responsible for passenger queues and layout of tensa barriers in compliance with OHS.
- Adhere to the prescribed uniform code and name tags at all times.
- Ensure working areas are kept neat and tidy.
- Ensure that handover takes place at end of shift.
- HSEQ compliance, awareness and checklists.
- Comply with all instructions and requests from station management and supervisors.
SECONDARY DUTIES
- Multi-skilled to provide cashier and validator services.
- Assist with special events and monitor crowd control.
- Monitor tap-in and tap-out at entry and exit gates.
- Co-ordinate operational equipment such as loud hailers, counters and radios if and when required.
- Any duties as requested by the management from time to time to ensure no disruptions to operations.
Applications to be addressed to Alisha Singh: (email protected)
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