We are seeking a dynamic Social Media Administrator to oversee and engage with all reviews, complaints, and mentions related to our brand. This role is crucial in maintaining our reputation, fostering community engagement, and ensuring customer satisfaction. If you are a skilled communicator with a keen understanding of social media platforms, we want to hear from you Monitor and respond to reviews, comments, and messages across all social media platforms. Handle customer complaints and feedback with professionalism and empathy. Develop and implement strategies to enhance our online presence and engagement. Collaborate with various departments to address customer concerns and improve service quality. Analyze social media metrics and provide insights. Stay up-to-date with industry trends and best practices in social media management. Ability to manage difficult situations professionally and empathetically. Target/ Achievement driven Strong organizational and self motivation skills Influence, Integrity Excellent Communication Skills ( Verbal & Written) Good telephone & E-mail etiquette Ability to work under pressure Dependable Accurate, Organized and able to multitask Develop and maintain relationships with customers High Work Standards and handle high volumes of Complaints effectively Self Management Attention to detail Ability to learn in social media management, customer service, or a related field. Proficiency in Excel Strong problem-solving abilities and a customer-first mindset. Familiarity with social media analytics tools and reporting. Ability to work independently and as part of a team. Passion for engaging with diverse communities and building brand loyalty
