As a customer service representative, you will be responsible for:
Completing quotes timeously and according to quoting standards and supplying them to customers on time.
Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
Capturing and maintaining all customer information accurately.
Using the CRM system to manage data and track orders.
Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
Managing customer queries effectively and efficiently
Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.
