Trade Area Manager
The Trade Area Manager is responsible for managing the sales force within a defined regional territory, focusing on achieving sales targets and overseeing sales operations. This role plays a crucial part in supporting the banks multi-channel distribution strategy and ensuring high performance within the sales team.
Key Responsibilities:
Sales Management:
- Drive the implementation of the sales strategy to diversify the customer base and enhance product offerings.
- Ensure the region meets assigned targets across all product categories.
- Develop and execute region-specific plans to foster customer growth, retention, and revenue enhancement.
Productivity Oversight:
- Ensure branches are adequately staffed with skilled personnel to meet customer service and sales expectations.
- Manage scheduling and workload distribution within branches to optimize performance.
- Monitor productivity against targets and uphold quality standards in all operational processes.
Operational Performance Management:
- Implement operational improvements to enhance efficiency and reduce non-value-added activities.
- Lead initiatives to promote a high-performance culture, driving improvements in sales performance, compliance, and profitability.
Human Resource Management:
- Oversee recruitment processes and ensure compliance with employment regulations.
- Identify training needs and develop plans for team development to enhance job performance.
- Monitor key performance indicators and conduct performance appraisals to maintain a high-performing team.
Customer Relationship Management:
- Foster productive relationships with both internal and external clients, offering advice and support as needed.
- Maintain open communication with clients, ensuring their needs are understood and exceeded.
- Uphold company values by treating all customers fairly and striving to exceed their expectations.
Qualifications:
Education:
- FSCA aligned qualification at NQF Level 7 with RE 5 and RE 1 (Key Individual).
Experience:
- A minimum of 8 years of management experience in a branch or equivalent experience in banking or retail distribution.
Skills:
- Exceptional people skills and a self-driven, results-oriented mindset.
- Strong analytical and planning capabilities to drive sales and operational success.
