Fraud Consultant
Role purpose:
The purpose of the role is to assist with the monitoring and investigation of fraud events as it pertains to company's products
- Monitor transactions and fraud exceptions or alerts on regular bases dependent on the product type and association rules
- Provide daily reports on fraud monitoring and exception analysis
- Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events
- Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types
Core competencies, knowledge and experience
- Excellent analytical skills
- Attention to detail
- Diligence
- Reporting and Advanced PowerPoint / Excel skills
- Administrative Skills
- Problem Solving Skills
- Proactive and driven
- Matric, and, 1 to 3 years experience within a RSA Banks fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations
Key performance indicators:
- Meeting daily SLA of attending and managing queries
- Process all new applications
- Process all settlement queries daily
- Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
- Response time and accuracy of resolving operational queries as it relates to the multiple products
- Assisting with the settlement and balancing as well as operational support
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