Transcription Operations Supervisor - Western Cape
Way With Words is seeking an energetic, dynamic, language lover to work with our Head of Transcription Operations in managing the day-to-day operations of Way With Words' transcription and captioning service areas.
Job Specification
The role includes:
- Client and supplier liaison:
- New and existing client correspondence;
- Client queries and complaints;
- Onboarding of clients to system;
- Account management of standard and Key Account clients;
- Contractor liaison:
- Assigning recordings to contractors;
- Liaison regarding file information, file rates, flagging issues with files;
- Workflow management:
- Liaison with tech team for workflow system bugs and fixes, updating requirements, liaison with various teams in this regard;
- Processing orders received on in-house platform;
- Assigning to transcribers based on competencies, turnaround times, custom client requirements;
- Assisting clients with upload queries and issues;
- Sales and marketing:
- Email marketing campaigns targeted at various industries, using various manual and automated methods and platforms;
- Liaison with large volume project enquiries, clarifying parameters and requirements, connecting to relevant project manager;
- Project management:
- Client and contractor liaison and workflow management for custom projects outside of standard service offerings;
- Team liaison:
- Liaising within Operations team;
- Liaison with CEO and COO on marketing campaigns;
- Liaison with Recruitment team;
- Ad hoc responsibilities.
Our ideal candidate:
- Showcases a passion for the English language, with the verbal and written communication skills to assist clients and contractors;
- Has an eye for detail;
- Can work with international, deadline-driven clients;
- Can work within international business hours;
- Has no fear of learning new skills on the go;
- Is able to work independently, as well as collaboratively as part of a vibrant and energetic team;
- Is able to prioritise effectively under pressure;
- Has their own transport;
- Has a qualification related to linguistics or English (not mandatory, but advantageous);
- Is able to start by 1 May, or before.
Monthly Salary: Market related
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