Key Responsibilities: Manage the HOD team in all operational, health and safety, and staff welfare functions. Ensure a high-quality guest experience and meet guests' expectations consistently. Maintain operational standards and lodge upkeep according to set guidelines. Assign daily tasks to the HOD team, organizing workflow and clarifying responsibilities. Monitor productivity and provide constructive feedback to the team. Oversee financial operations, control expenses, and identify cost-saving opportunities. Professionally interact with guests, swiftly resolving any complaints or issues. Regularly report to the General Manager on lodge operations and performance. Create and maintain a safe and healthy working environment for staff. Facilitate effective communication within the management and departmental teams. Build and maintain relationships with the community, suppliers, and contractors. Uphold and communicate the vision, mission, and business ethics of the management company. Requirements: Strong operational knowledge of all lodge departments. Knowledge of South African Labour Laws and Health and Safety requirements. Familiarity with good labor practices and HR procedures. Excellent communication and interpersonal skills. Strong time management and project management abilities. Proven leadership skills with the ability to set a positive example for the team. Previous experience in lodge management or a similar role is preferred.
