The Salesperson’s primary role will be to perform cash sales, quotes and account sales. This requires an understanding of the building and DIY industry and the ability to translate requirements into solutions based quotes. The role will also include identifying and pursuing business with new customers. The Salesperson will work with Customers, internal Account Managers, Suppliers and the broader team.
Qualifications & Experience Requirements
• Good verbal communication skills (English, ability to communicate isiZulu would be advantageous)
• Appropriate literacy and numeracy skills
• Verifiable minimum of 2 years’ experience in the building and DIY industry, preferably in a sales role
• Excellent knowledge of building materials and DIY hardware products
• Experience in a hardware retail environment would be advantageous
Key Performance Areas
• Read plans and calculate Bill of Quantities - Optional
• Develop accurate quotes based on customer needs
• Process account sales and fill in as a cashier when required
• Answer specific customer queries regarding building challenges or products
• Provide sound building advice and solutions to customers
• Provide general DIY and related product advice to customers
• Work with the team to provide best support to the customer possible
• Assist in correct product and quantity selection with customers
• Develop a strong product and service knowledge
• Be aware of promotions and new lines and offer these to customers
• Assist in other functions when necessary including stock take, stocking of shelving, cleaning of products and shelves and other general tasks
• Maintain a high level of safety, discipline and housekeeping in the working area.
• Understands how to be customer orientated and demonstrate practically an excellent customer service whilst maintaining the interests of the company in fulfilling this duty
• Proven to be highly dependable, principled, honest and trustworthy with an excellent attendance record
Competencies (skills & attributes)
• Excellent attention to detail, accuracy and ability to handle considerable amounts of cash
• Must be able to read and interpret documents such as building plans, invoices, delivery notes and order numbers
• Ability to remain calm and effective under pressure
• Strong communication skills (English and isiZulu – verbal and written) and good telephone etiquette
• Good administrative and organisational skills
• Excellent time management skills – able to meet deadlines and understand the importance of timeous feedback and appropriate response times to customers and co-workers
• Ability to learn new systems, software and productivity applications
• Able to take initiative and problem-solve constructively
• Willing to be flexible and assist in other functions when necessary
• Act with integrity – be honest, dependable, principled and trustworthy
• Previous knowledge of hardware environment - advantageous
