Position Overview:
The Beauty Coach serves as a brand ambassador in various malls and retail environments, responsible for educating customers on the brand philosophy and delivering exceptional service. This role involves personalised beauty consultations, team collaboration, and active participation in sales strategies.
Key Responsibilities:
Customer Engagement:
- Lead consultations to personalise beauty rituals.
- Demonstrate products following brand protocols.
- Address customer concerns and objections effectively.
- Conduct remote consultations using brand principles.
Customer Management:
- Maintain accurate customer data while ensuring confidentiality.
- Support CRM activities at the store level.
Product Knowledge:
- Provide product recommendations and alternatives.
- Stay informed about brand updates and share relevant information.
Brand Representation:
- Follow beauty trends and competitor activities.
- Promote the brand’s social media and e-commerce presence.
Sales Performance:
- Understand and activate sales KPIs to meet goals.
- Report daily sales and highlight challenges.
Operational Excellence:
- Adhere to grooming and uniform standards.
- Ensure efficient POS processes.
Merchandising and Events:
- Maintain POS attractiveness and hygiene.
- Execute merchandising guidelines and support in-store events.
Candidate Profile:
- Minimum 2 years of beauty or retail sales experience or a 1-year Beauty School diploma.
- Knowledge of beauty products is an advantage.
- Matric Certificate required.
- Willingness to travel between malls.
- Strong passion for beauty and sales.
- Must have own vehicle.
- Must reside close to Waterfront, Tygervalley Cavendish, Constantia, Canal Walk.
Essential Skills:
- Customer-focused and team-oriented.
- Self-motivated with high energy and engagement.
- Organised with attention to detail.
- Flexible, positive, and integrity-driven.
If you’re passionate about beauty and ready to take on new challenges, we invite you to apply for this position.
