Candidate Requirements:
- Grade 12
- A qualification in hospitality is advantageous
- At least 3 years of experience in a similar position
- Must submit application with a Police Clearance certificate
- Working knowledge of OPERA PMS is required
- Should have excellent customer service & organizational skills
- Must have a valid RSA ID
- A valid drivers license is beneficial
- Must have excellent communication skills (Written and Verbal)
- Must be proficient in English
- Should be a self-starter with good negotiation skills
- Must be dedicated, a team player, friendly and professional
Key Responsibilities:
- Communicate with guests, as well as the Central Reservations
- Provide an exceptional customer service experience
- Manage Group, Conference & Function Bookings
- Coordinate bookings & uphold a high level of regular, frequent, accurate and timely communication to all related departments within the lodge
- Proactively anticipate guests needs and delivering first class experiences
- Ensure that our service and product deliver the highest level of guest satisfaction
- Monitor customers needs and promptly handle requests
Medical Aid and Provident Fund contribution.
This is a live-in position.
