Attorney Liaison Manager

FirstRand • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 15h ago

Job Description

Dear Future Attorney Liaison Manager,

The role requires you to collect and analyse risk information to provide recommendations on proactive management decisions to prevent risk occurrences.

Are you someone who can do the following?

Strong analytical skills (Data Analytics) and reporting
Deliver against operational and cost targets
Build relationships that allow for managing expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support
Ensure full understanding of customer needs to deliver a quality service
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and have ownership of issues
Analyse customer feedback to help improve customer service
Propose ideas to improve customer service
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Ensure implementation of relevant policies, governance and practice standards across the business
Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
Develop an understanding of risks and risk management approaches
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
Educate others and make suggestions for improvements
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
Assess own performance against competencies and skills required delivery
Identify development needs and select effective solutions to address own development needs
Prepare a personal development plan with management to implement and review as required
Monitor own progress against development plan and measure impact of results

You will be an ideal candidate if you:

Minimum qualification: Diploma or Degree
5 to 8 years working experience in similar role.
Understanding of the conveyancing process
Understanding of FICA
Training experience in the same field is advantageous
Ability to manage internal and external stakeholders

You will have access to:

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We can be a match if you are:

Adaptable and curious
Have a proven successful track record.
Thrive in a collaborative environment

Are you interested to take the step? We look forward to engaging with you.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.