We have a new and exciting role available within our Corporate Intelligence division in our Cape Town offices for an Operations Coordinator.
S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped companies, governments and private individuals solve some of their most complex challenges.
We’ve been able to do this because of our outstanding people. We’re committed to developing bright, curious, enthusiastic people who want to think critically, solve complex problems, and achieve success.
But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. At S-RM, you will have the option to join one of our five employee network groups and our Corporate Social Responsibility committee, which demonstrate our values.
We’re excited you’re thinking about joining us.
The role
This role will provide coordination support for the day-to-day operations of the global Corporate Intelligence Operations team, working closely with practitioners and other CI stakeholders across the US, London, Cape Town, Hong Kong, Singapore and Kuala Lumpur offices. This role will encompass completing administration and coordination tasks relating to client and case onboarding, client invoicing and supporting central functions, including Sales and Client Relationship Management, Learning and Development and Recruitment.
Typical activities and projects will include:
Casework administration.
- Onboarding of new clients and all related administration activities
- Managing the end-to-end processes of casework administration, including preparing relevant contracting and onboarding proposals/quotes and cases onto the CRM
- Invoicing clients for completed cases
Operational support.
- Provide administrative support to other central functions within Corporate Intelligence, including Sales and Client Relationship Management, Learning and Development, IT and Recruitment.
- Train new joiners on the use of relevant operational processes and tools
Third party management.
- Complete the administrative tasks relevant to the onboarding and management of third parties.
Quality Management.
- Alongside the Operations Manager, contribute to ensuring Corporate Intelligence’s operations processes remain efficient and fit-for-purpose.
- Work closely with the Operations Manager and the Risk & Compliance team on all relevant internal and external audits.
- Stakeholder engagement. The Operations team is the first point of contact for any queries relating to operations in Corporate Intelligence. As such, the Operations Coordinator will play a critical role in ensuring that queries are responded to timeously and where necessary, escalated to the relevant party.
The role will be based in our Cape Town office , however we have flexible working arrangements available.
What we're looking for
We think candidates with the following skills and experience are likely to succeed as Operations Coordinators at S-RM.
That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.
We’re looking for the following experience and qualifications:
- Previous experience in a similar operations or coordination role;
- Excellent knowledge of Microsoft Office and Outlook;
- Any experience using Salesforce will be an advantage.
The jobholder will need to have the following key personal skills and attributes to perform successfully in this role:
- Strong ability to work collaboratively as part of a diverse team;
- Excellent planning and organisational skills;
- Excellent attention to detail;
Candidates must have permission to work in South Africa by the start of their employment.
We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:
- 23 days holiday per year in addition to public holidays (+1 day for every day of service up to a maximum of 28 days);
- Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education ;
- Hybrid working and flexible working hours.
Parental Support:
- Fertility treatment leave – 5 days of leave per cycle of treatment per year;
- Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
- Paternity leave – 6 weeks of full pay.
Various Health and Medical Benefits including:
- Medical Aid and Gap Cover Policy (taxable benefit) for you and your family;
- Free access to the world-famous mindfulness app Headspace;
- EAP programme for you and your immediate family;
The application process
To apply for this role, please email your Resume and Cover Letter to THIS LINK . The application process will include:
- A preliminary call which will be a chance for you to find out more about S-RM and the role.
- A written assessment to gauge your communication style and writing skills.
- One interview discussing the role and your capabilities skills.
- One interview discussing your previous experience, broader competencies, and suitability for the role.
S-RM nurtures a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.
This position will be advertised until the 1st of November 2024, we intend to review applications and begin contacting candidates that will be progressing during the week of the 4th of November 2024.
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