Customer Services Representative
Location: Umhlanga, Durban
A small family-owned company, a fun place to work, and heavily involved in the local business community. We pride ourselves on excellent customer service and great first impressions.
Responsibilities:
- Promote excellent customer service.
- Handle incoming phone calls and walk-in customers.
- Respond to email inquiries.
- Write up and quote basic print jobs.
- Follow up on quotes, call inactive customers, acquisition, follow up, and check in with current clients.
- Prospect for new customers with targeted telemarketing.
- Manage email marketing and assist with social media marketing.
What We're Looking For:
- Excellent people skills.
- Strong time management.
- Exceptional communication and interpersonal skills with both clients and staff.
- Highly organized and structured.
- Detail-oriented.
- A fast learner.
- Proficient in math and units of measurement, as it relates to prepress layout and finishing.
- Comfortable with computers and related technology.
- Ability to thrive in a deadline-driven work environment.
- Basic knowledge of design software is helpful but not required.
Compensation is based on experience.
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