Branch Manager Durban Reporting to: Regional General Manager The above position is vacant at Durban CIT branch, reporting to the Regional General Manager. The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the clients needs are efficiently and professionally met at all times. Minimum Requirements: Matric certificate, PSIRA Grade A registration and accreditation. At least 5 years experience in the security industry. Working knowledge of ISO 9001:2008 Quality Management and its requirements. People management experience. Administration, interpersonal communication and client liaison skills are required. Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential. Computer literacy on Microsoft Programs. Own reliable transport and valid Drivers Licence is required. Living within a reasonable distance from the branch or willing to relocate Key Performance Areas: (not totally inclusive): Ensuring that contractual requirements are met as stipulated by the client. Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered. Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services. Ensuring that Security staff maintains required performance at all times. Dealing with all required administration matters. Liaising daily with Executive management on various operational issues. Submitting relevant weekly / monthly incident and general reports as required by Senior Management. Other personality attributes: Interpersonal skills Communication Customer Focused Analytical and critical thinking skills Customer focussed Team player Core Competencies: Planning Leadership Organisational skills Control We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
