About the Role
This role has been created to provide additional market expertise for the regions. Ensuring that our Business Development (BD) regions/sub-regions teams have the knowledge and resources they need to successfully position our solutions.
The Market & Community Engagement Manager will be a new role working to support our GTM Experts and Account Managers. They will provide critical market expertise as well as ensuring the BD teams have the tools and information they need to deepen client engagement and drive adoption and usage of our key solutions. That market expertise, developed with the GTM data and market Intelligence team, strategy, and product, will provide key insights on the competitive landscape, regulatory environment, and industry trends. Additionally, they will play a key role in supporting strategic client meetings, community engagement; events, workshops and National Member Groups (NMGs). In addition to collecting the requirements of the BD teams, they will help to align community feedback back to product and strategy.
Qualifications:
University degree or equivalent experience
At least 7 years of experience in, or selling to the financial services market
Responsibilities
Market Engagement: Support Business Development (BD) in the regions and sub-regions with local market knowledge to support more strategic engagement
Voice of the customer: Engage with GTM Experts, Account Managers, and customers to support feedback loops to Product & Strategy
Voice of Swift: Engage the market to share expertise and insights at conferences, events and media
Working with the regions to understand their local requirements. This will help us better identify where our wider team should focus its efforts when enhancing our narratives and use cases to drive client engagement, as well as when developing our content catalogue
Community engagement: Supporting NMGs, FCC, Payments & Securities user groups
Act as a single point of contact and center of expertise for the regions and specific domains
Liaise with other divisions/departments, commercial team managers in order to provide a coordinated service and integrated offering
Develop and maintain skills and knowledge
Coach less experienced BD staff and share knowledge about market insights such as methodologies, customers, competitors, and regulation
4 Competency Profile
01. Takes Accountability for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
03. Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.
04. Business Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
05. Builds and reinforces customer relationships (internal / external)
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
07. Communicates effectively
Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.
