Procurement and Network Management and responsible for managing the Ambulance, Emergency Medical Services Automotive and Home service Providers as a whole; implement more efficient ways of providing service. Manage and oversee Cost Control Division . Duties: · Manage EMS, Auto & Home Service Providers · Extend and enhance the panel of service providers. · Negotiate and manage rates/outcomes with service providers. · Advise management on related processes, procedures and protocols. · Timeous production of required stats and reports · Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood) · Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively. · Assist staff when they experience complaints and problems with Service Providers · Ensure monthly KPIs are tracked and reported on. · Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform. Perform training with providers and host roadshows nationally Requirements: · Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment. · Excellent geographical knowledge of South Africa and Africa · Understanding the complexity of service provider services within the companys business environment · Ability to manage own time. · Excellent administrative skills · Articulate in English/Afrikaans (ethnic languages will be an advantage) Should you not receive a response within 10 working days, please consider your application as unsuccessful S
