Customer Services/Ecommerce Manager
Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:
Lead the Customer Services Team.
- To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
- To monitor and optimise Customer Services team performance to reach a good level of business success.
- Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
- Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
- Dealing with external companies that we partner with to deliver on key business goals.
- Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.
What you'll need to succeed - Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
- Demonstrable strong coaching and development skills.
- Proven ability to deliver on key projects.
- Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.
What you'll get in return - A chance to build and grow a department in a rapidly expanding/award-winning company.
- Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
- Your birthday is off, so you always enjoy your birthday!
- We'll pay for your Marketing/management and other external training courses.
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
- Free Onsite Parking.
- Complimentary tea, coffee, chilled water and soft drinks.
- Free Eye Tests.
- Cycle2Work Scheme.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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