Waiter

Intellistaff • Other • Stellenbosch, South Africa • 7h ago

Key Responsibilities:

Guest Service

- Greet guests warmly and ensure they are seated promptly.
- Take orders and provide recommendations based on guest preferences and menu knowledge.
- Ensure that all guest requests and dietary requirements are met promptly and accurately.
- Address and resolve any guest complaints or concerns in a courteous and professional manner.
Service Management :
- Oversee the setup and cleanliness of the dining area, including tables, chairs, and service stations.
- Coordinate with the kitchen staff to ensure timely and accurate delivery of food orders.
- Monitor the flow of service and make adjustments as necessary to maintain a high level of efficiency and guest satisfaction.
- Manage the opening and closing duties of the restaurant, ensuring all tasks are completed properly.
Quality Control :
- Ensure that all food and beverages are served according to hotel standards, including presentation and temperature.
- Regularly check the quality of food and beverages served to guests.
- Maintain a clean and organized work environment, adhering to health and safety regulations.
Inventory and Supplies :
- Monitor and manage inventory levels of service-related items, including utensils, linens, and glassware.
- Coordinate with the restaurant manager to order and restock supplies as needed.
- Implement cost-effective practices to manage resources and minimize waste.
Financial Responsibilities :
- Assist with processing guest payments accurately and efficiently.
- Ensure proper handling of cash and credit transactions, maintaining a balanced cash register.

Qualifications:

Experience :
- Minimum of 1-2 years of experience in a restaurant or hotel dining environment.
- Proven track record of delivering high-quality customer service.
Skills :
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- High level of attention to detail and commitment to excellence.
- Ability to multitask and work effectively under pressure.
- Strong organizational and problem-solving abilities.
Education :
- High school diploma or equivalent required.
Physical Requirements :
- Ability to stand and walk for extended periods.
- Ability to lift and carry heavy objects (up to 30 lbs).
- Flexibility to work evenings, weekends, and holidays as needed.

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