Operational Support:
- Daily Operations: Assist with the smooth running of daily tasks, including managing inventory, overseeing staff schedules, and handling customer inquiries or complaints.
- Problem-Solving: Address operational issues and resolve conflicts that arise within the team or with customers.
Team Management:
- Staff Supervision: Help manage and train staff, ensuring they adhere to company policies and procedures.
- Motivation and Performance: Assist in setting goals for team members, provide feedback, and support their development through coaching and mentoring.
Administrative Duties:
- Reporting: Maintain records of sales, inventory, and other relevant metrics. Assist in preparing reports for the Manager or higher-ups.
- Compliance: Ensure that the team complies with industry regulations and company standards.
Customer Service:
- Interaction: Engage with customers to ensure a high level of satisfaction and address any issues that may arise.
- Feedback Collection: Gather customer feedback to help improve service and operations.
Strategic Support:
- Goal Implementation: Assist in implementing business strategies and initiatives developed by upper management.
- Project Management: Take on specific projects or tasks as directed by the Manager to support organizational goals.
Skills and Qualifications
Leadership and Communication:
- Leadership: Ability to motivate and guide a team, often stepping in as a leader in the Manager’s absence.
- Communication: Strong verbal and written communication skills for effective interaction with team members, customers, and other stakeholders.
Problem-Solving:
- Critical Thinking: Ability to analyse situations, identify problems, and implement solutions effectively.
Organizational Skills:
- Time Management: Capable of juggling multiple tasks and prioritizing responsibilities to ensure smooth operations.
- Attention to Detail: Focused on maintaining high standards and accuracy in all aspects of the role.
- Must have supervisory experience – not a junior role!
- MUST have FMCG experience FOOD
- Matric
Please forward CV and ALL supporting documentation to,
